Your Privacy Is Our Responsibility

23be Privacy Policy

How your personal information is collected, used, and kept secure — the complete 23be privacy policy is described in detail here.

Last Updated: January 2026

This Privacy Policy ("Policy") applies to all users of the 23be platform. By using the 23be website or mobile platform, you are considered to have agreed to the terms of this Policy. Please read this Policy carefully.

23be is a trusted online casino and betting platform for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information. This Privacy Policy describes what types of information we collect, why we collect it, how we use it, and how we keep that information secure.

1. What Information Is Collected

23be may collect the following categories of information to operate its services.

1.1 Personally Identifiable Information

This includes the information you provide when registering an account:

  • Full name and date of birth
  • Email address and mobile number
  • National ID card or passport details (when required for identity verification)
  • Permanent address
  • bKash, Nagad, Rocket, or Upay account numbers (for financial transactions)

1.2 Technical and Device Information

When you use the 23be platform, the following information may be collected automatically:

  • IP address and geographic location
  • Browser type, version, and language settings
  • Operating system and device type
  • Time, date, and session duration of website visits
  • Pages visited, links clicked, and search queries
  • Cookie and session data

1.3 Financial Transaction Information

Transaction-related information is stored to process deposits and withdrawals, including:

  • Transaction amount, date, and time
  • Payment method (bKash, Nagad, Rocket, Upay)
  • Transaction reference number
  • Balance history and bonus usage records

1.4 Gaming Activity Information

Gaming-related information is also recorded to ensure responsible gaming and to improve services:

  • List and type of games played
  • Bet amounts and win/loss history
  • Session duration and activity patterns
  • Self-exclusion or limit-setting requests

2. How Your Information Is Used

23be uses collected information only for legitimate purposes. Details are provided below.

2.1 Operating and Delivering Services

Information is used to keep your account active, process transactions, and provide gaming services. This includes: completing account verification and KYC (Know Your Customer) processes, processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, managing bonuses and promotional offers, and providing VIP program benefits.

2.2 Customer Support

Our 24/7 Bengali live chat support team may access your account information and transaction history to resolve your issues quickly. This information is used only for the purpose of resolving issues and is not shared with third parties.

2.3 Fraud Prevention and Security

Information is used to ensure platform security and detect unauthorized activity. In particular:

  • Detecting the creation or misuse of multiple accounts
  • Monitoring unusual transaction patterns
  • Operating anti-money laundering (AML) measures
  • Protecting accounts against unauthorized access

2.4 Service Improvement

Anonymized analytical data is used to improve the user experience and plan new features. This type of analysis does not include personally identifiable information.

2.5 Communication and Marketing

With your consent, 23be may contact you about: new promotional offers and bonuses, important platform updates, account-related notifications and transaction confirmations. You may opt out of receiving marketing messages at any time.

2.6 Responsible Gaming

23be takes responsible gaming very seriously. By analyzing patterns in your gaming activity, we identify potentially problematic behavior and provide support where needed. To learn more, visit our Responsible Gaming page.

3. Sharing Information with Third Parties

23be does not sell your personal information. Information may be shared with third parties only in the limited circumstances described below.

23be never sells or rents your personal information to third parties for commercial purposes.

3.1 Payment Processors

Information necessary to complete financial transactions via bKash, Nagad, Rocket, and Upay is shared with these payment service providers. These third parties operate under their own privacy policies.

3.2 Legal and Regulatory Authorities

Information may be disclosed to fulfill legal obligations, comply with court orders, or respond to valid requests from government authorities. Such disclosure will always be limited to the minimum information necessary.

3.3 Technology and Service Partners

Technology providers required to operate the platform (such as server hosting, cybersecurity, and analytics tools) may access anonymized or limited data. These partners are contractually obligated to meet 23be's privacy standards.

3.4 Business Transfers

In the event of a merger, acquisition, or asset transfer involving 23be's business operations, your information may be included among the assets potentially transferred. In such cases, we will notify you in advance.

4. Cookies and Tracking Technologies

23be uses cookies and similar technologies that improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to keep your login session active, manage security tokens, and enable basic navigation. They cannot be disabled.

4.2 Analytical Cookies

Analytical cookies are used to understand how users interact with the platform. This information is collected anonymously and is used to improve services.

4.3 Preference Cookies

Preference cookies are used to remember your language preference, theme settings, and other personalization options. This provides you with a consistent experience on each visit.

You can manage cookies through your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to not work properly.

5. Data Security Measures

23be follows industry-standard technologies and processes to protect your information.

SSL Encryption

All data transferred between your device and our servers is protected by SSL (Secure Socket Layer) encryption. This ensures that your personal and financial information cannot be read or altered by third parties.

Secure Data Storage

Collected information is stored in encrypted databases. Regular security audits are conducted on server infrastructure, and strict access controls are maintained to prevent unauthorized access.

Access Controls

Only authorized personnel may access your personal information, and only to the extent necessary to carry out their responsibilities. All staff are bound by confidentiality agreements and receive regular security training.

Continuous Monitoring

Our systems are monitored 24/7 to detect suspicious activity. In the event of a security incident, we take prompt action and notify affected users where necessary.

6. Data Retention Period

23be does not retain information beyond what is necessary.

General Retention Policy

All necessary information is retained while your account is active. After an account is closed or deactivated:

  • Transaction records: retained for the period required by applicable law
  • KYC verification information: retained to fulfill legal and regulatory requirements
  • Gaming history: kept for a defined period to meet responsible gaming standards
  • Marketing preference data: deleted immediately upon your request

Data Deletion Requests

Where there is no legal obligation to retain it, you may request the deletion of your personal information. Send this request by email to [email protected] or contact us via live chat. We will process your request within a reasonable time.

7. Your Data Rights

As a 23be user, you have certain rights over your own information.

Right to Access

You may request at any time to know what information 23be holds about you. We will provide a complete data report within a reasonable timeframe.

Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. This can be done through your account settings or via the support team.

Right to Data Portability

You have the right to request your personal information in a structured, commonly usable format.

Right to Object to Processing

In certain circumstances, you may object to the processing of your information, particularly when it is used for marketing purposes.

Right to Restrict Processing

In some circumstances, you may request that the processing of your information be restricted, such as when the accuracy of the information is in dispute.

Right to Be Forgotten

Beyond legal obligations, you may request the deletion of your personal information and we will action this within a reasonable time.

8. Protection of Minors

23be strictly does not accept registrations from persons under the age of 21. This applies for the protection of players in Bangladesh.

Age Verification Policy

To register with 23be, you must be 21 years of age or older. Age verification is a mandatory step in the registration process. If we become aware that an account is being operated by a minor, that account will be closed immediately and the associated information will be securely deleted.

We do not knowingly collect personal information from persons under the age of 21.

9. Changes to the Privacy Policy

Policy Update Process

23be reserves the right to update this Privacy Policy from time to time. For significant changes, we will:

  • Publish a prominent notice on the platform
  • We will notify registered users via email
  • We will update the "Last Updated" date at the top of the page
  • We will provide a reasonable amount of time before the changes take effect

Continued use of the platform after an update will be considered as your acceptance of the new policy.

Notification Method

Any material changes to the Privacy Policy will be sent to your registered email address. Please keep your email address up to date at all times so you do not miss important notifications.

10. Privacy Contact

Contact the Privacy Team

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

We process all privacy-related requests within a reasonable time and are able to respond to you in Bengali.

Related Documents

The following pages also contain important information about your data and rights:

We are always by your side to protect your data

If you have any questions, our 24/7 Bengali support team is ready to help.
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