🛡️ Safe and Responsible Gaming

23be's commitment to responsible gaming

We believe entertainment is only worthwhile when it is safe. At 23be you have access to deposit limits, self-exclusion, and 24/7 Bengali support — because your well-being is our priority.

Why is responsible gaming important?

Online casino and betting is a popular form of entertainment for millions of people in Bangladesh. But like any form of entertainment, it requires knowing your limits. 23be believes that responsible gaming is not just a rule — it is our core commitment to our players.

We want you to enjoy every moment — free from stress, with enjoyment. That is why 23be offers multiple protection tools to help you stay in control of your gaming. From setting deposit limits to taking a temporary break and long-term self-exclusion — everything is right at your fingertips.

Gaming problems can affect people of any age, profession, or financial situation. Taking the right steps at the right time is the wisest course of action. Our support team is available around the clock in Bengali, by your side.

Our protection tools

23be offers these important features to keep your gaming experience controlled and safe.

Deposit Limits

Set a maximum deposit limit per day, week, or month. Once a limit is set, it takes effect immediately. Raising a limit requires a waiting period — this keeps you protected.

Self-Exclusion

If you feel gaming is getting out of control, close your account yourself for a set period. When self-exclusion is active, login is completely blocked.

Time-Out Break

Take a temporary break from 24 hours up to 6 weeks. During this time you will not be able to log in or place bets, but your account will not be deleted.

Gaming History Review

View your complete gaming activity history. You can review how long you have played and how much you have deposited and withdrawn at any time.

Alert Notifications

Automatic break alerts are sent after playing for a long continuous period. These reminders keep you aware and encourage you to take a break on time.

24/7 support

Our live chat support is ready to assist in Bengali around the clock for any gaming-related issues. Your problem is our problem.

Warning signs of problematic gaming

If these signs appear, it means gaming is becoming a problem. Seek help in time.

Playing beyond your budget

Betting more money than you can afford or placing more bets to try to recover lost money.

Emotional instability

Feeling intense frustration, anger, or anxiety when losing, and unusual excitement after winning.

Sleep and daily life affected

Spending less time on sleep, work, or family because of gaming.

Secrecy

Hiding gaming activity from family or friends or lying about it.

Unable to stop

Repeatedly returning to gaming despite trying to stop, or being unable to stick to your own decisions.

Financial difficulties

Taking on debt, depleting savings, or struggling to cover everyday expenses because of gaming.

Assess yourself

Ask yourself the questions below. If more than one answer is "yes", you should seek support.

  • Do I often spend more time or money on gaming than I planned?
  • Do I place more bets to try to recover money I have lost?
  • Do I feel restless or irritable when I cannot game?
  • Do I hide my gaming activity from family or friends?
  • Is gaming causing problems with my work, studies, or relationships?
  • Have I repeatedly failed to stop gaming?
  • Have I taken on or am I taking on debt because of gaming?

If one or more of the above questions has a "yes" answer, contact our live chat support or follow the steps mentioned below.

How to use the protection tools

Activate these protection measures directly from your 23be account settings.

Step 1: Account Settings

Log in to 23be and go to the "Account Settings" section. You will find the responsible gaming option here.

Step 2: Choose a limit

Choose the option you need from deposit limits, session time, or betting limits.

Step 3: Confirm

Set the value and click the "Confirm" button. The limit takes effect immediately.

Step 4: Get help

If you have any issues, contact us directly via live chat. We are available around the clock.

Age verification

21+

For those aged 21 and above only

The minimum age to register and play at 23be is 21. Identity is verified when opening an account, and accounts belonging to minors are closed immediately. If you have minor family members at home, use parental control software to prevent them from accessing gaming sites.

The golden rules of responsible gaming

Only bet money that you can afford to lose without causing financial hardship.

Decide how much time and money you will spend before you start playing.

Do not play games while under the influence of alcohol or other substances.

Do not think of gaming as a source of income — it is entertainment only.

Take regular breaks and spend time with family and friends.

If you feel a problem arising, seek help right away — there is no shame in it.

Contact us today for help

Do not face a gaming problem alone. Our team is by your side around the clock — in Bengali, free of charge.

Live Chat: available 24/7 in Bengali
[email protected]

Frequently Asked Questions

Answers to the most frequently asked questions about responsible gaming.

After logging in to 23be, go to Account Settings and select the "Responsible Gaming" option. There you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately; raising a limit requires waiting a set period of time.

No. Activating self-exclusion temporarily suspends your account — it is not deleted. Once the set period ends, you will regain access. However, for a long-term exclusion, contact our support team to request a permanent closure.

A time-out is a short-term break — typically from 24 hours to a few weeks. It helps relieve temporary stress. Self-exclusion is a longer-term and more serious step. If you feel gaming is becoming an addiction, choosing self-exclusion is the better option.

You must be at least 21 years old to play games or place bets at 23be. Identity verification is required during account verification, and if a minor is detected, the account is closed immediately.

23be's live chat support is available around the clock in Bengali. You can also email [email protected]. Our team will assist you while keeping your information completely confidential.

Yes, your account balance remains completely safe. During self-exclusion you will not be able to play games, but if you contact support to request a withdrawal, we will help you. Withdrawals via bKash, Nagad, Rocket, or Upay are processed within 10 to 45 minutes.

Play safely with enjoyment

Enjoy gaming responsibly. At 23be you have a wide variety of games — from cricket betting to slots, fishing games to bingo. Find more information on our FAQ page.

View Casino Games Cricket Betting Play Slots View FAQ

Play responsibly. For those aged 21 and above only. Gaming can be addictive.