❓ Frequently Asked Questions
23be FAQ — All Your Questions Answered in One Place
From opening an account to bKash deposits, bonuses, and responsible gaming — find answers to all your questions about 23be right here.
23be is committed to providing the easiest and most transparent online gaming experience for players in Bangladesh. The Q&A sections below will give you a complete understanding of account registration, transactions via bKash and Nagad, game rules, bonus usage, and safe gaming. If you cannot find an answer to your question, our 24/7 Bengali live chat support is always by your side.
Account and Registration
To open an account at 23be, you need an active mobile number, an email address, and a strong password. The registration process is entirely online and takes only a few minutes. Once your account is successfully created, you can access the platform right away.
23be is for people aged 21 and above only. During registration, you confirm that you meet this age requirement. Registration and gameplay by minors is strictly prohibited. We believe in responsible gaming.
No, only one 23be account is allowed per person. Attempting to open multiple accounts may result in all accounts being closed and any associated balances being forfeited. If you have an issue with your account, please contact our support team.
On the 23be login page, click the "Forgot your password?" option and enter your registered email or mobile number. A verification code will be sent to you. Enter the code and set a new password. If you have trouble, contact us via live chat.
KYC verification may be required for secure transactions at 23be. Upload a clear photo of your national ID card or passport, along with proof of your current address. The verification process is generally completed quickly. Our support team is always ready to help.
Deposits and Withdrawals
When you deposit to 23be via bKash, funds are usually credited to your account instantly. It may take a few minutes during peak banking server times. The minimum deposit amount is ৳200. For any deposit issues, contact us via live chat with your transaction ID.
Yes, Nagad is one of the supported payment methods at 23be. Just like bKash, deposits via Nagad are instant and easy. You can deposit a minimum of ৳200. Rocket and Upay are also available for deposits at 23be.
Withdrawals from 23be are generally processed within 10 to 45 minutes. You can withdraw via bKash, Nagad, Rocket, or Upay. The minimum withdrawal amount is ৳500. First-time withdrawals may require additional verification.
23be does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction fees. Check the relevant provider's app or website for the latest fee information.
To deposit with Rocket, go to the cashier section of 23be, select Rocket from the deposit options, and enter the amount. Follow the on-screen instructions and confirm the payment from your Rocket app. If the transaction is successful, your balance will be updated instantly.
A withdrawal request may be cancelled while it is still being processed. Once the request has been completed, cancellation is not possible. If you need to cancel, contact our live chat support quickly — the team is available 24/7 to assist in Bengali.
Games and How to Play
To bet on BPL and other cricket tournaments at 23be, go to the cricket section. There you will find ongoing and upcoming matches. Select your preferred bet, enter the amount, and confirm. In-play betting on live matches is also available.
RTP (Return to Player) is the average percentage of total bets that a slot game pays back as winnings over the long term. It is a theoretical figure, and the outcome of each spin is determined by a Random Number Generator (RNG), which is completely unbiased and verified.
Absolutely! 23be is fully mobile-friendly. The site works well on any smartphone or tablet browser — no separate app download is needed. You get a smooth gaming experience on both Android and iOS devices.
In live casino, you play in real time with real dealers. Via live streaming from a studio, the dealer deals cards or spins the roulette wheel. You place bets through the interface. Live games from top providers like Ezugi and Evolution Gaming are available at 23be.
23be uses software only from world-class game providers whose Random Number Generators (RNGs) are tested by third-party auditors. This means the outcome of every game is completely random and not predetermined. Pragmatic Play, PG Soft, JILI, and Spribe all follow industry standards.
Bonuses and Promotions
Open a new account at 23be and get a 100% bonus on your first deposit, up to ৳5,000. That means if you deposit ৳5,000, you start playing with a total of ৳10,000. A 25x wagering requirement must be met to withdraw this bonus. See the terms and conditions page for full bonus details.
A 25x wagering requirement means you must place total bets equal to 25 times the bonus you received. For example, if you receive a ৳1,000 bonus, you must wager a total of ৳25,000 before it becomes withdrawable. Once this requirement is met, any winnings from the bonus can be withdrawn.
There is no separate sign-up for the 23be VIP program — you automatically start at Bronze tier through regular play. You can progress step by step to Silver, Gold, Platinum, and the highest Diamond tier. Weekly cashback increases with each tier.
The weekly cashback across 23be's five VIP tiers is: Bronze — up to 0.2%, Silver — up to 0.3%, Gold — up to 0.5%, Platinum — up to 0.6%, and Diamond — up to 0.8%. As you move to higher tiers, you receive more benefits and exclusive offers.
The specific terms for using bonuses are detailed on the terms and conditions page. Some bonuses may apply only to certain game categories. If you have any doubt, find out the details via our live chat support before activating a bonus.
Security and Responsible Gaming
23be uses top-grade SSL encryption technology to keep all personal information and financial transactions secure. Your data is never sold to third parties. To read our full privacy policy, visit the privacy policy page.
You can deactivate your account temporarily or permanently if you wish. To do so, write to our support team or make a request via live chat. Self-exclusion requests are acted on promptly after receipt. To learn more about responsible gaming, see the responsible gaming page.
23be places the highest importance on responsible gaming. Deposit limits, session time limits, and self-exclusion tools are available. If you or someone you know is struggling with a gaming problem, our support team is always ready to help. Play only for entertainment and within your means.
The 23be support team is available around the clock (24/7) to assist in Bengali via live chat. You can also contact us by email: [email protected]. There is no phone or WhatsApp number — the site chat or email is our only official contact channel.
If you notice unauthorized logins or unusual transactions on your account, change your password immediately and notify us via live chat or at [email protected]. Our security team will investigate and take action quickly. Never share your password with anyone to keep your account secure.
Still have questions?
Our Bengali support team is with you 24/7 — get answers to any question within minutes.
Or email us at: [email protected]
Our Support Channels
Live Chat
Get instant help in Bengali around the clock. Start a chat from any page on the site.
Email Support
For detailed issues, write to us at [email protected]. You will get a quick reply.
Terms and Conditions
To learn more about bonus, payment, and gaming policies, see our terms and conditions page.